Tis the season alright!
That time of year when everyone temporarily puts aside their faculties of logic to indulge in mindless spending. We even spend money we don’t have, but hey, that’s ok, it’s all in the name of … hmmm … I’m not quite sure what it really means anymore.
Whatever the case may be, Christmas is a time for sharing and a time to spend with family. It’s also a period that retailers should be cashing in with a beaming grin.
However, and to my surprise, experiencing jolly sales staff is not easy to find. This week I’ve made many purchases and nearly every person who expediently swiped my card ―failed to offer even the slightest of festive cheer. Not even a, “goodbye and have a Merry Christmas!”
Seriously retailers, is it any wonder online dominates now? You only have yourselves to blame really. So dont complain about dismal retail figures once the rush is over, I’d be looking more closely at management and their strategy for hiring and motivating the right floor staff. This stuff is not hard. In fact its common sense and common courtesy, though, as it appears, thoughtful floor staff have fast become a declining commodity.
There are staff out there who really embrace the Christmas spirit, and good on you! But I say, why wouldn’t you? It’s a sublime time of year that we all look forward to. As for our kids, well they struggle to contain themselves at the remotest thought of tearing into their pressies.Oh to be a child again on Christmas morn. Such joy and magic!
Try giving a little bit of magic to your customers this Christmas. Give them a big smile and maybe a gentle touch on the shoulder, but at the very least a big warm…
“MERRY CHRISTMAS!!
Let your customers know how much you appreciate them and their business. Many are doing it tough, so to spend is a big deal. Understanding this will go a long way to giving your customers something special that cost you nothing other than a little bit of effort, but it will come back to you I promise in more ways than one.
Merry Christmas everyone, enjoy this special time with your loved ones. Have a booming new year! I’ll see you again late Jan 2012.
Inspire,
Trent Leyshan
