I arrived at Sydney airport. I briskly exited the terminal and was immediately greeted by the humid morning air.
I strategically positioned myself in the cab rank and waited in line for my ride. After a few minutes, my cabby pulled up. The driver then leaped out of his seat and charged around to my side of the car. A small Asian man bursting with energy, big teeth and a crooked smile greeted me. He snatched my suitcase, brushed passed me and lobbed it into his boot.
In broken English he introduced himself, ‘I’m Chen! Where are we off to today?’ Slightly taken aback by Chen’s lively demeanour, I responded, ‘I’m presenting at a conference at the Novotel in Manly. Stunned by this, Chen, burst into a cheer, ‘Manly, okay, this is my lucky day!’








One happy customer plus another should equal three. Clearly I failed mathematics at school, or is there more to it?
Dennis the management consultant arrived late to a public sales seminar I was conducting. 

Tis the season alright! 

Last week I made a reservation to stay at the Novotel hotel in Darling Harbour, Sydney.
The retail industry in Australia is in disarray.