I arrived at Sydney airport. I briskly exited the terminal and was immediately greeted by the humid morning air.
I strategically positioned myself in the cab rank and waited in line for my ride. After a few minutes, my cabby pulled up. The driver then leaped out of his seat and charged around to my side of the car. A small Asian man bursting with energy, big teeth and a crooked smile greeted me. He snatched my suitcase, brushed passed me and lobbed it into his boot.
In broken English he introduced himself, ‘I’m Chen! Where are we off to today?’ Slightly taken aback by Chen’s lively demeanour, I responded, ‘I’m presenting at a conference at the Novotel in Manly. Stunned by this, Chen, burst into a cheer, ‘Manly, okay, this is my lucky day!’








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Dennis the management consultant arrived late to a public sales seminar I was conducting.
We naturally sell to and buy from people we like or share a likeness with. How many of your customers fly to work in their own chartered jet?
In my book,
The difference between one person smashing their annual target or just making their budget, or becoming a word class influencer, can be measured by the quality of the conversations they are having with the right people. Equally vital, and one of the most critical human features, is our ability to listen and tailor ourcommunication specifically to the other person.
Why? Rabbits love carrots and they are the most discerning of carrot connoisseurs, and it’s almost guaranteed they know more about carrots than you do.
Passion is a vital element to your success in business. Passion is also highly contagious, making it a key factor in how you influence others.
In tough times, salespeople are more likely to demonstrate deceptive behaviour.
How smart are you? You may have an IQ that rivals Einstein, yet you’re still only scratching the surface of ideas and strategies that can potentially propel you forward.