Sales Training

Tailored to fit your business, BOOM! sales training is loaded with inspiration, practical skills & tools your team can apply immediately!
In-house sales training and keynotes are delivered in Melbourne, Sydney, Brisbane, throughout Australia, New Zealand and Asia.

  • OUTLAW™ SALES TRAINING

    Outlaw sales training arms your team with revolutionary new sales skills and tools, so they can be armed and extremely dangerous!

    What is Outlaw™ Selling?
    Outlaw Selling is an inspiring sales method and sales training program that equips your team with the mindset, skills and practical tools to change the way  they engage  with and influence your customers to dramatically improve sales performance.

    “Everyone lives or dies by selling something and the best salespeople in the world are Outlaws. They defy conventional business wisdom at every turn, exceed market expectations and change the way the sales game is played.” Based on the key concepts, skills and strategies outlined in the revolutionary new sales book, Outlaw, this program arms you to stop just ‘selling and start fighting for your customers.”

    The training program can be customised to fit the needs of your business, creating an alignment with established sales frameworks and processes. This tailoring ensures a high level of business relevance, allowing you to create a very tangible plan for success.

    Who it is for?
    Outlaw training is designed for salespeople who want to join the new gang of Outlaws and start fighting for their customers. If you are ready to defy the traditional sales rules and practices and start driving change and delivering more, this program is for you! The program is relevant for all sales roles in an organisation and the level of complexity can be tailored according to the audience.

    How does it work?
    The program can be run as a 90 minute introduction seminar or a as a three day in-house workshop that includes a high level of interaction, group work, individual practice and action planning.

  • THE RELATIONSHIP DIAMOND™

    Polish the four qualities of The Relationship Diamond to identify, initiate and develop vastly more valuable customer relationships.

    What is The Relationship Diamond™?
    The Relationship Diamond™ is a practical and inspiring sales training program that empowers you with the skills and insights to identify, initiate and develop more valuable relationships.

    This training program will give your team the confidence and competence to develop each unique connection and master the four relationship qualities. These four elements are the universal sales language for assessing the quality of a relationship and more importantly for identifying the exact behaviours required to polish your relationships to their greatest clarity and value.

    Who it is for?
    This training program is designed for people who want to actively improve the quality of their business and customer relationships and to have greater influence to gain information, cooperation and buy-in. Training is relevant to all roles in an organisation and the level of complexity can be tailored according to the audience and capability level.

    How does it work?
    The training program can be run as a 90 minute introduction seminar or as a one day in-house workshop that includes a high level of interaction, individual practice and coaching and action planning.

  • THE RED PHONE™

    Transform the way your sales or service team engage with customers. Dramatically improve service levels and drive sales performance!

    What is The Red Phone?
    The Red Phone is a revolutionary new phone technique that will transform the way your lead generation, acquisition, retention and BD team think and feel about using the phone.

    An game changing sales training program that equips your sales team with a new mindset, ground-breaking principles and critical skills to enhance phone cut-through, appointment setting, conversion, cross-sell, and enhance your NPS!

    This training program can be customised for the needs of your organisation, creating an alignment with established sales processes and activities. This tailoring ensures a high level of business relevance, allowing you to create a very tangible plan for success.

    Who it is for?

    Acquisition and retention team, lead generation and BDM, this training program is designed for all people in phone based sales or business development roles. This program can be tailored to all sales roles and the level of complexity can be customised to the team and business.

    How does it work?

    The training program can be run as a 90 minute intro seminar or as two day in-house training program that includes a high level of interaction, individual practice, role-play and coaching and action planning.

  • YOU ARE IMPORTANT: SERVICE

    Bring back the good old fashioned service! Move your customers and inspire fierce loyalty, repeat business and referrals. The good stuff!

    We love service, so why is it so bloody hard to find!? You are Important is a inspiring customer service training program. We challenge your sales and service people and fearless leaders to understand what matters most to your customers and truly live your values.

    When empower your business with the skills, tools and behaviours to bring your service culture to life. As a result, your customers will be given an authentic and meaningful experience that inspires fierce loyalty. Oooh yea… the good stuff!

    Key learning outcomes: 

    • Bringing back the old-fashioned service and earn the new paradigm: Retro Service
    • Provide your team wiht a clear insight into your customers and what really influences them;
    • Know how to connect with customers by giving them more personal, authentic and meaningful experiences
    • Self-Awareness: Identify my own fears, frustrations and biases and their potential impacts on my customer
    • Harness your silent sales weapon: Soft skills that are hard to master:
    • Learn how to add value to the customer experience with low and no-cost strategies
    • Agreed on set of service oriented principles that supports and unites your team;
    • Compared key competitors and their customer service strengths and weaknesses
    • Integrated performance tools and agreed on rewards and accountabilities;
    • Aligned your external communication with your new customer service values;
    • Re-invigorated your culture and team with passion and motivation!;
    • Move your customer to action, and inspire loyalty, repeat business,  testimonials and referrals.
    • And more!

    Who it is for?

    This training program is designed for all people in sales, service and senior leadership roles. In fact, everyone needs to understand service in all areas of life. 

    How does it work?

    Each customer service training program is customised to your business objectives. This is achieved by integrating customer and market insights in collaboration with your team and senior leaders. Customer service training is delivered 90 minute key note  1 or 2 day program or purpose built to your specification.

  • THE POWER OF PROCESS

    Develop a tailored step-by-step customer engagement methodology that empowers your team to have more purposeful conversations.

    What’s the best way to measure the quality of a conversation?

    Its stimulating.

    Meaning both parties are inclined to desire more. With this mantra in mind, The Conversation was born. The Conversation (i.e structured sales methodology) forms the backbone of how your organisation engages with and influences your customers.

    Each conversation method is designed in consultation and in collaboration with key leaders, team members and then integrated with industry insights and cross industry best practices.

    We have designed sales methodologies for some of the world’s most dynamic organisations.  A number of these companies turn over billions of dollars in revenue annually, and are powered by BOOM!

    Empowering your customer facing team members with a consistent method helps them support and guide your customers to a clear outcome, every time.  In doing so providing both parties with the opportunity to share a deeply “stimulating” conversation.

    Who it is for?

    This program is designed for businesses that require a consistent customer engagement methodology.  

    How does it work?

    Conversation models can be designed for specific business units or integrated across organisational divisions, creating one consistent method embraced and applied by all customer facing team members. 

  • FEARLESS LEADER™ PROGRAM

    Empower your managers and senior leaders with the necessary skills and behaviours to lead their teams with greater clarity and conviction.

    In this empowering sales leadership training program your senior leaders will be challenged to rethink and re-frame their current leadership styles and daily sales leader activities.

    Leaders are guided to make their own informed decisions about ‘what needs to change’, ‘what can change’ and ‘what absolutely must change! for them to be more effective leaders. We equip them with a proven set of leadership tools they can draw on to ensure these changes result in the active fearless leadership of their teams, therefore improved performance of your sales force.

    Key learning outcomes:

    • Recognise your own leadership style, understanding your current strengths and areas for development
    • Align your leadership style with your organisation’s Unique Selling Proposition
    • Learn the 5 key behaviours demonstrated by an authentic sales leader
    • Genuinely engage, motivate and coach your sales team for greater success
    • Adopt and facilitate key sales leadership tools and activities including sales meetings, role playing and debriefings
    • Establish Best Practice collaboration and ‘The Buddy System’.
    • Structure Goal Setting & Follow-Up
    • Explore the concept of value and strategies to add value
    • Set structured weekly Sales Leadership plans, incorporating your new sales leader tools and activities.

    Who it is for?

    This training program is designed for senior managers, team leaders and business owners who lead and are responsible for the success of any sized team. Training is relevant to all roles in an organisation and the level of complexity can be tailored according to the audience and capability level.

    How does it work?

    The training program can be run as a 90 minute introduction seminar or as a two or three day in-house workshop that includes a high level of interaction, individual practice and coaching and action planning.

  • SALES PERFORMANCE PROGRAM

    Sales Performance Session is an intensive sales training program. Your salespeople will learn, play & practice new skills vital to their success.

    The Sales Performance Program is a holistic sales training program that encompasses all elements of the customer journey, inc: marketing, customer service, relationship development and negotiations.

    Key Learning outcomes:

    • Know what business you are really in and who your customers really are and why
    • Identify the difference between a product and features based conversation and a value based/customer centric conversation
    • Demonstrate Empathy by exploring the customer’s needs and wants and making genuine attempts to connect with the customer to fulfill their desires and aspirations
    • Identify and demonstrate an effective and relevant sales method, bringing your organisation’s USP to life for your customers
    • Demonstrate skills in the key areas that support each step of the Process, such as making Emotive Connections, Heart Listening and Positive Enquiry and Masterful Qs.
    • Confidently identify and communicate possible strategies and solutions that connect with the customer’s aspirations and inspire them to action
    • Identify how to effectively package solutions to sell more whilst genuinely meeting the customer’s needs and aspirations
    • Recognise ‘buying signals’ to determine whether it is appropriate to seek the customer’s commitment
    • Effectively overcome customer concerns that prevent them from making a buying decision
    • Develop appropriate ‘closing strategies’ (* TOM Techniques) to gain commitment and ensure the customer leaves the conversation with a positive experience
    • Know how to establish Business Friendships and encourage Compounding Loyalty.
    • Understand the re-emergence of Retro Service and know the importance of adding value to the customer experience
    • And more!

    Who it is for?

    This training program is designed for new and intermediate sales professionals who need to apply and improve the fundamentals  of sales and business development. Training is relevant to all sales roles in an organisation and the level of complexity can be tailored according to the audience and capability level.

    How does it work?

    The training program can be run as a two or three day in-house workshop that includes a high level of interaction, individual practice, role-play, coaching and action planning.

  • SALES CULTURE SESSION

    Reinvigorate your sales people and re-define the way your company communicates with your customers. Create a culture of success.

    The Sales Culture Session is an exploratory workshop and training method designed to give your senior sales leaders and team member’s an opportunity to explore and re-define the sales culture of your organisation and energise your brand message at the coal face.

    This insight empowers leaders and team members to be more successful in their day to day interactions with customers, as they are able to genuinely connect with your market and behave in a way that demonstrates belief and passion for your brand.

    Key learning outcomes:

    • Identify who your customers really are what motivates them to buy
    • Know what your customers really need and want, from you!
    • Establish individual and commercial strengths & a ‘Point of Difference’
    • Identify your ‘value P\proposition’ and set up the foundations for your new sales and service culture
    • Define a USP truly reflective of your people, capabilities and brand
    • Create a truly unique and memorable message by connecting with your customers hearts and minds
    • Learn how to communicate the right messages at the right time
    • Determine how to differentiate in the market based on your USP
    • Align internal and external communication with your new sales culture
    • Re-invigorate your culture and customer engagement experience.

    Who it is for?

    This training program is designed for leaders and team members to help them successfully articulate what they actually do and who their customers really are. Moreover, why your company is any different to your competitors.  Training is relevant to all roles in an organisation and the level of complexity can be tailored according to the audience and capability level.

    How does it work?

    The training program can be run as a 90 minute introduction seminar or as a one day in-house workshop that includes a high level of interaction, individual practice, role-play and coaching and action planning.

  • THE PASSION-METER™

    An inspiring training program that will unlock more passion and enthusiasm in your team and your customers!

    When you meet a person full of passion, you will notice what they say is always less important than how they say it!

    The Passion-meter infuses your team with more passion, energy and vitality so they live more purposeful and meaningful roles.

    Key learning outcomes:

    • Understand the passion-meter and know how to regularly assess your level of passion and work towards moving it up the scale.
    • Tame your passion, but know when to turn it on!
    • Learn how to surround yourself with passionate people
    • Know how to share your passion with others; and go looking for it when you don’t have it.
    • Be the best you can be by following a career you’re passionate about!
    • Goal setting and target setting to establish rewards and recognition
    • Sell with passion and create more passionate customers!

    Who it is for?

    This training program is designed for business people that are required to self- motivate and maintain high levels of energy and enthusiasm in their role. Equally activate passion and enthus in their customers for what they sell and do. BDMs, Sales Reps, Call centres apply.   Training is relevant to all roles in an organisation and the level of complexity can be tailored according to the audience and capability level.

    How does it work?

    The training program can be run as a 90 minute introduction seminar or as a full day workshop that includes a high level of interaction, individual practice, role-play and coaching and action planning.

  • KEYNOTE PRESENTATIONS

    Dynamic & interactive keynote presentations energise and empower large audiences. For your next event or conference contact BOOM!

    BOOM! can deliver a dynamic, high energy and engaging keynote presentation for your next big event or annual conference.

    Keynotes are delivered by Trent Leyshan, who is a considered one of Australia’s leading authorities on sales and customer engagement. Trent is an entertaining, high-energy and thought- provoking speaker. He will challenge your team to think differently and more deeply about their role, the business and your customers. In doing so, unlocking more passion and equipping your organisation with game changing skills to succeed in the new economy.

    Download : BOOM!_Trent_Leyshan BIO

     

  • TOM: NEGOTIATIONS

    Advanced negotiations skills training. Influence with a difference! TOM is every salesperson's new best friend, and soon to be yours!

    How we influence ourselves and enrol others in our vision or values determines the mark we leave on the world.

    TOM is a new age closing technique and sales training program that will vastly improve your sales team’s ability to influence with a difference and win more business.

    Key learning outcomes:

    • Sell without Fear, be bold and take calculated risks.
    • Be more assertive because you believe in what you sell and how it serves your customers
    • Understand the difference between being Assertive Vs. Aggressive
    • Learn and apply Masterful probing and clarifying Questions
    • Identify triggers and drivers for deeper engagement and buy-in
    • Structured tools to challenge assumptions and overcome objections
    • Take control of the conversation as an expert giving trusted advice
    • Pace and lead the conversation to the close and TOM!
    • Learn how to apply tailored TOM Techniquesl
    • Learn and practice the levers you need to pull to burst through decision-inertia
    • Role-play and push through challenging scenarios, and enjoy it!
    • And more!

    Who it is for?

    This sales training program is designed for all people that rely on some form of negotiations to succeed in their role. Sales people, Reps, consultants, BDMs, Telephone sales, customer service resps and accountants mangers all apply. 

    How does it work?

    The training program can be run as a 90 minute introduction seminar or as a two day in-house workshop that includes a high level of interaction, individual practice, role-play, coaching and action planning.

  • FULLY TAILORED TRAINING

    Custom designed sales training programs are developed in collaboration with your business to develop specific areas of capability.

    BOOM! works across a wide range of high performing and demanding sales and service driven industries. Giving us a deep level or expertise and creative licence to design fully tailored programs that will knock your teams socks off!

    We invest our own time, IP and resources upfront to ensure every program is unique and fit for purpose.  Our program designers are world class and well versed in the latest blended learning methodologies.

    Training methods and tools are branded to your business, this ensures programs are relevant, engaging and ensure maximum buy-in and application.

    Please contact us to learn more about our fully tailored sales, service and leadership training options.

Get your business BOOMING!

We look forward to speaking with you soon.

"Train hard. Play Hard!"