"Life changing training!"

"Talk about feeling energised!"

"Outrageous results"

WAY

SALES & CUSTOMER

CARE ACADEMY

"A complete end-to-end customer engagement process that gives us a huge competitive edge in how we sell and do business."

Richard Layton, Managing Director FROMM Australia

FROMM WAY ACADEMY

HIGHER LEARNING RETENTION

GREATER RETURN ON INVESTMENT

Originally designed and delivered for FROMM Australia, these sales and service skills & tools have been developed and refined over a decade and embedded in some of the world's best known and respected companies.

FROMM Way Academy is designed to deliver rapid and ongoing learning in your own space, at your own pace. Delivered to you online and on-demand to give your team a best practice method way of doing business.

TURN PASSION INTO PROFIT!

Play Video

FROMM WAY Academy Online Learning

Delivered to you on-demand via our online experience is purpose built for your teams and businesses to help them sharpen their skills and improve on the move.

In addition, FROMM Way Fearless Leader as well as Master Coach training is utilised

to further deepen and embed the learning. tools and language.

Adding the FROMM Way to your business and sales process will help you:

Convert more leads that you work hard for or pay for
Radically increase conversion rates and win more business
Be a more confident and effective communicator
Super charge customer engagement to unlock more (win-win) value
Improve self motivation and increase passion and energy levels.
Grow your personal brand and enhance your reputation
Sharpen your negotiation skills in all environments
Be a more masterful negotiator and influencer
Initiate and develop more valuable and deeper client relationships
Become an invaluable and sought after asset
Demonstrate customer love that leaves them wanting more!
Smash your sales targets and radically improve earning potential
And much, much more!

More benefits of the FROMM Way digital delivery method:

Super engaging rapid learning videos
Learn in the flow of work and consume on the move
Potent tools for triggering individual coaching or group learning sessions
Map training videos into your virtual (facilitated) learning experiences as pre work and/or re-enforcement
Map training modules to other sales learning initiatives
Fast paced micro training - short, focused content boosts utilisation!
Higher learning retention means better ROI on training spend.
Content and learning modules can be tailored to your business
Accelerate your staff onboarding and proficiency
Increase team and super charge customer engagement
Empower leadership with a consistent set of tools
Drive and shared and consistent message and language
Explode your revenue and team sales targets
Ensure key learnings "stick" through consistent reinforcement.
Allow consistency of tools and strategies across your sales team.
Radically reduce staff churn
Set a new standard for sales and customer service excellence
Inspire fierce loyalty, repeat business and referrals
Enable multi-site / "work from home" team alignment.
Master Coach and Train the Trainer can be activated
Zoom, Teams and virtual sessions delivered to deepen learning
Please contact us for more info on multiple user access and special bonuses.

Sharpen your
skills & improve
on the move!

Devour in your own space at your own pace

Screen Shot 2021-10-22 at 1.26.03 pm.png

Take your game
to the next level!

HERE'S WHAT YOU GET!

Full online access to all FROMM Way supercharged modules.
Devour at your own pace in your own space.
Continually revisit to stay at the top of your game!

FROMM Way Bite-Size

Bite 1: Three Magic Words (2.5 mins) Language and intent that connects and leave a positive lasting impression.

Bite 2: The Secret Selling Ingredient (3 mins) Learn what makes truly world class sales people and influencers.

Bite 3: The Law of Rapport (2.5 mins) A cool tool to fast track rapport and built trust with different types of people.

Bite 4: Your Silent Sales Weapon (2.5 mins) Learn a soft skill that is hard to master. Understand and apply the essential layers of listening to be more engaging.

Bite 5: Are You Interesting? (3 mins) How to REALLY stand out in a competitive and crowded market place.

Bite 6: The Art of Masterful QuestionsTM (2.3 mins) The best sales people ask the best questions. Learn how. Not for the Average! The skill is game changing!

Bite 7: You've Been Verbalised (3 mins) How to lose less and win more clients. Apply techniques to convert more.

Bite 8: Ignite a Passion Contagion! (2.4 mins) Unlock more energy, drive and passion in your business and clients.

Bite 9: Never Sell a Carrot to a Rabbit (3.5 mins) How to be more confident and persuasive with demanding and intimidating customers. Bloody rabbits!

Bite 10: 2 No's to Get a Yes (3 mins) Objection handing. Apply a child like technique for greater persuasion.

Bite 11: Kill the Time Wasters! (2.5 mins) Time is Money! Respectfully and effectively eliminate tyre kickers.

Bite 12: How to Deliver World Class Service (4.5 mins) and repeat business. Bula Bula! Welcome Home Service.

FROMM Way Deeper-Longer

Module One: Dare to Prepare (13 mins) Learn your Why Frame? Identify exactly who your REAL customers are, what business you are REALLY in and what gives you your competitive edge.

Module Two: Hunt and Herd (12 mins) learn this game changing tool to help you outsmart and outsell your top 3 competitors and dominate your industry.

Module Three: Adaptive Communication (7 mins) Engage with Style. A tool to help you 'flex' to be more engaging and more confident with more people. Included online assessment and personal communication report.

Module Four: The Red PhoneTM (14.5 mins) Cold calling is dead! But the Red PhoneTM is alive and well. Another game changing tool to help you cut through using the telephone as an instrument for lead gen, appt setting and effective follow up.

Module Five: The Arc of Influence (6.5 mins) An advanced time management and stakeholder navigation tool Have the right conversation wth the right client more often to radically increase sales and client uptake.

Module Six: Layers of Listening (9 mins) Activate your silent sales weapon to connect on a much deeper level for greater connection, deeper understanding and vastly improved problem solving.

Module Seven: Dig for Drivers (4 mins) A tool to help you understand your customers on. deeper level and understand what's most important to them to more effectively influence the buying decision.

Module Eight: Passionate Presentations (8 mins) Release more energy and enthusiasm in your business and the way you communicate, present & recommend solutions.

Module Nine: Masterful Objection Handling (10.5 mins) A game changing (4) steps tool guaranteed to help you overcome any and all objections. Use it don't abuse it!

Module Ten: TOM - New Age Closing Strategies (11 mins) Learn the 6 closing strategy levers to pull to take the customer off the market and convert the sale. Also apply TOM to upsell and cross sell products with more value.

Module Eleven: BOOM! Your personal brand. (11mins) How to deliver a full end to end customer experience that inspires fierce loyalty and repeat business. Build a positive personal brand to generate more world of mouth referrals.