The Haka is a traditional ancestral war cry, dance or challenge from the Māori people of New Zealand. This dance is a world class example of how to activate a high-performance state before competition. I’m not even a Kiwi and this fires me up! Imagine if you could unlock and harness this much intensity before every day or new business pitch? #Fireup! #Results #Mindset
How hard is it to find good old fashioned service these days?! I mean the kind of service that makes you feel all warm and fuzzy inside?
The type of interaction between two people that creates such a meaningful experience for you ― you just have to tell other people about it?
We all love great service. So why then it is so bloody hard to find?! Great service is not that difficult to achieve. All it takes is some common sense and a willingness to make other people feel good. It’s that simple. In fact, it’s so easy anyone can do it and it takes very little effort.
What do a doctor, priest and CEO all share in common? As individuals they are all defined by their title.
What makes these titles and others like them so distinctive and influential is not necessarily the person behind the title, rather the perception and identity the title projects to others.
The social expectations put on a doctor are vastly different to that of a CEO. Imagine if all CEOs were encouraged to adopt a medical approach to business, that is to say, caring for and saving people? The business world would be a noticeably different and healthier beast.
An age-old question that still baffles too many businesspeople is whether the customer is always right.
How you or your team members ponder this question and answer it will provide valuable insights into how your company values and treats its customers.
Is the customer always right?
My professional inspiration has no separation from my personal inspiration: it is people who will stop at nothing to make a positive difference to other people’s lives.
I am fortunate to come across quite a few of these game-changing people, and the desire to help (and keep up with them!) is what drives me.
Do your salespeople sit back at drink o’clock on a Friday afternoon and share war stories of the one’s that got away?
Potential clients exhibiting seemingly strange and unpredictable behaviour. Are your salespeople, more often than the sales manager probably cares to admit, left scratching their head as customer’s appear to operate by their own rules and complete disregard for the salesperson’s best interests and good intentions?
To some, this question, ‘Are your customers crazy?’ may seem a little perplexing, perhaps crazy itself at first glance. However, I’ve drawn the conclusion that for far too many salespeople, customers can be and are experienced as crazy, mysterious creatures.
I arrived at Sydney airport. I briskly exited the terminal and was immediately greeted by the humid morning air.
I strategically positioned myself in the cab rank and waited in line for my ride. After a few minutes, my cabby pulled up. The driver then leaped out of his seat and charged around to my side of the car. A small Asian man bursting with energy, big teeth and a crooked smile greeted me. He snatched my suitcase, brushed passed me and lobbed it into his boot.
In broken English he introduced himself, ‘I’m Chen! Where are we off to today?’ Slightly taken aback by Chen’s lively demeanour, I responded, ‘I’m presenting at a conference at the Novotel in Manly. Stunned by this, Chen, burst into a cheer, ‘Manly, okay, this is my lucky day!’
The Naked Salesman is new business show that reveals the secrets and stories from the world’s most outrageous and successful salespeople.
Hosted by BOOM! founder, author and sales evangelist, Trent Leyshan.
Join Trent as he explores and digs beneath the surface to reveal what really drives the world’s oldest and most influential profession.
We all live or die by selling something. From multi-millionaire entrepreneurs, to bible-belt preachers, to call girls, to be truly influential and learn how to get what you want, is for many, a dark art.
Trent sheds light on this timeless profession to take the viewers on a journey of discovery. We will find and learn from an array of quirky, interesting and some down right ridiculously successful salespeople, from all walks of life and industries.
Its time to get naked! Check out the trailer here: www.youtube.com/thenakedsalesman
One happy customer plus another should equal three. Clearly I failed mathematics at school, or is there more to it?
We all exist in a hyper-connected and transparent business world. If customers aren’t sharing their positive experiences about you with others, something about what you do needs to change. Although competition is ferocious and margins are being eroded, customers still and always will pay for value and quality service. In fact, as customers, we crave it. Couple that with convenience and you have a strong value proposition.
The most ineffective businesses commonly lack repeat customers. These salespeople are unaccommodating and the engagement process is transactional at best. Conversely, more successful companies employ methods that ensure they not only obtain a customer’s trust, but a commitment that inspires loyalty and repeat business. Despite what many people think, standing out in today’s market isn’t all that hard, given that the bar is set so low.